Sorry about that. Let's fix it.
Tell us what arrived and what is wrong. We reply within two business days; reply to that email with photos or measurements of the items.
Returns need written approval first. See the returns policy.
- 1Keep the packaging
Carriers may ask to see it for damage in transit.
- 2Photograph the problem
The item, its label, and the box it came in.
- 3Send the claim
Your order number is on your confirmation email.